Website: www.dirtbusterscleaning.org.uk
Company: Dirt Busters Cleaning

Dirt Busters Cleaning respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or engage with our services. By using our website, you agree to the practices outlined below.

1. Definitions

“Account” – An account required to access certain features or areas of our website.
“Cookie” – A small text file placed on your device when you visit our website. See Section 14 for more details.
“Cookie Law” – Refers to the Privacy and Electronic Communications (EC Directive) Regulations 2003.

2. Who We Are

Website Owner: Dirt Busters Cleaning
Address: 58 Twickenham Road, North East
Phone: 0191 552 9615
Email: dirtbusters.ne@gmail.com

3. What This Policy Covers

This policy applies only to your use of our website. Our site may contain links to external sites, which we do not control. We encourage you to review their privacy policies before submitting any personal data.

4. What is Personal Data?

Under the UK GDPR, personal data is defined as any information relating to an identifiable individual. This includes your name, contact details, IP address, and other identifiers.

5. Your Rights

Under the GDPR, you have the right to:

• Be informed about how we collect and use your data
• Access your personal data
• Have inaccurate data corrected
• Request deletion of your data
• Restrict processing of your data
• Object to certain uses of your data
• Request portability of your data
• Not be subject to automated decision-making or profiling

To exercise these rights, contact us using the details in Section 15.

6. What Data We Collect

We may collect the following personal data:

• Name
• Date of birth
• Email address
• IP address
• Browser type and version
• Operating system
• Pages visited, referring URL, and navigation paths

7. How We Use Your Data

We process personal data only when we have a lawful basis, such as:

• Fulfilling a contract
• With your consent
• Legitimate business interests
• Compliance with legal obligations

We may use your data to:

• Respond to your enquiries
• Provide requested services or quotes
• Send marketing emails (if you have opted in)
• Improve our website and services

You can unsubscribe from emails at any time using the link provided in our communications.

8. Data Retention

We retain personal data only for as long as necessary, typically up to 2 years, unless a longer period is required by law.

9. Data Storage and Transfers

All personal data is stored securely within the UK and is protected in accordance with the GDPR.

10. Sharing Your Data

We do not sell or share your personal data with third parties, except:

• When legally required (e.g. court orders, legal proceedings)
• When necessary to protect our legal rights

11. Controlling Your Data

You may restrict our use of your data for direct marketing by opting out through the unsubscribe link or contacting us directly.

You can also register with services such as the TPS, CTPS, or MPS to limit unsolicited marketing.

12. Withholding Information

You can browse much of our site without providing personal data. However, some features may require data collection. You may also restrict cookie usage (see Section 14).

13. Accessing Your Data

To request the personal data we hold about you, contact us using the details in Section 15. This is called a Subject Access Request.

• Requests must be in writing
• We will respond within 1 month (or up to 3 months for complex cases)
• No fee applies unless requests are excessive or repetitive

14. Cookie Use

We use cookies to:

• Make the website function properly
• Improve site performance and security
• Analyse user behaviour for site improvements
• Enable sharing via social media

We do not:

• Collect sensitive or identifiable information without consent
• Sell your data
• Use ad-tracking networks

You can disable cookies in your browser settings, though some features may stop working as expected.

Third-party cookies may be used by services like YouTube, Google Analytics, or Facebook sharing tools. Please refer to their individual privacy policies.

15. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact:

Email: dirtbusters.ne@gmail.com
Phone: 0191 552 9615
Postal Address:
Dirt Busters Cleaning
58 Twickenham Road
North East

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our operations. Updates will be posted on this page, and your continued use of our site indicates acceptance of the revised terms.